Privacy Policy

Last Updated: October 19, 2025

1. Introduction

Sima("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Lubb AI Tool.

2. Information We Collect

We collect several types of information:

• Account Information: Name, email address, password, and billing information
• Usage Data: Information about how you use the Service, including features accessed and time spent
• Customer Comments: Text data you submit for analysis through the Service
• Technical Data: IP address, browser type, device information, and cookies

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process your transactions and manage subscriptions
• Analyze customer comments using AI technology (Google Gemini API)
• Send you service-related communications and updates
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve user experience

4. Data Processing and AI

Customer comments submitted for analysis are processed using Google Gemini AI. This processing:

• Occurs in secure, encrypted environments
• Is used solely to provide analysis results to you
• Is not used to train AI models or for any other purpose
• Is retained according to your subscription tier, with storage duration and capacity varying by plan (Free: 7 days, Pro: 30 days, Business: unlimited)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Paddle (payment processing), Cloudflare (hosting and CDN), Google AI (analysis)
• Legal Requirements: When required to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

7. Data Retention

We retain your personal data only as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format
• Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and remember your preferences. You can control cookie settings through your browser.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Continued use constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

Email: support@gosimaai.com

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