Terms of Service

Last Updated: October 19, 2025

1. Acceptance of Terms

By accessing or using Lubb ("Service"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, please do not use the Service.

2. Description of Service

Lubb is an AI-powered SaaS platform designed to analyze customer comments and reviews. The Service provides sentiment analysis, topic detection, keyword extraction, and actionable recommendations using advanced artificial intelligence technology.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Subscription and Payments

The Service is provided on a subscription basis with multiple pricing tiers. All fees are non-refundable except as explicitly stated in our Refund Policy. Subscriptions automatically renew unless cancelled before the renewal date.

Payments are processed securely through Paddle, our Merchant of Record. By subscribing, you authorize recurring charges to your payment method.

5. Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase by contacting support@gosimaai.com.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Use automated systems to access the Service without permission
• Resell or redistribute the Service without authorization

7. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by Sima and protected by international copyright, trademark.....

8. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information and data.

9. Limitation of Liability

Sima shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

10. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for violation of these Terms or for any other reason.

11. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@gosimaai.com

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